Returns and Refunds

I hope that you absolutely LOVE your new hair by Georgia Hair Solutions, but I also know that there are times it's not exactly the perfect one for you. Refunds or Exchanges will be accepted within 3 days of the time you receive your hairpiece. Day one is the day you receive it. You must contact Georgia Hair Solutions, 678-925-2952 or email georgiahairsolutions@gmail.com to request a return or refund. The customer is responsible for all shipping costs. ALL Items and packaging must be returned in original packaging and original condition. The hairpiece must have zero alterations, no cutting, trimming or washing. Customers must supply Georgia Hair Solutions with the tracking number to the return package. 

A 10% Restocking Fee will be deducted from all refunds. Refunds will be made within 3 days of receiving the package and upon inspection of the hairpiece. If the hairpiece has been damaged or altered in any way, no refund will be made and the piece will be sent back.  

Please do not hesitate to call with any questions. My goal is for you to be happy and totally in love with your new hair!  

 

FAQs

HAIR INFO AND CARE

What Is Remy Human Hair

Remy hair is considered the finest quality of human hair since the cuticles are kept intact, unlike most other non-remy hair extensions. ... In contrast, Remy human hair is collected through a method in which the hair strands are completely aligned in the natural direction as it grew..

Care and instruction tips:

Because your own bio hair holds the oils, your topper does not need to be washed but 4 to 5 weeks, depending on how often you wear it. I do not use any conditioner on the base of the topper, only the ends. I wash the toppers in my bathroom sink, with all the clips closed so they do not tangle the hair. Keep clips closed while it's off your head, always.   

ONLY use a Sulfate-Free Shampoo and Conditioner.  SulfateMatrix Biolage Hydrasource is a brand I use. A good salon-quality shampoo and conditioner that is sulfate-free, paraben, and alcohol-free are best for your hair topper. 


The ONLY hairspray I use is Moroccanian oil Luminous Hair Spray.

Always style and dry your hair on a mannequin head block.  I will curl the hair into my own hair, but I always dry it on a mannequin. You do not want the clips to pull on your own bio hair and cause more damage.  When pinning the hair to the mannequin block, only use pins around the edges of the topper, not the center. Place the pins through the hair, next to the clips. 

** DO NO SLEEP IN YOUR TOPPER  - We do not want to cause more damage to your hair. Sleeping in your topper can cause the clips to pull on your bio hair.  

Heating - NEVER use a heat tool over 375*. I like using a curling iron that shows you the temperature. You can even let the hair airdry if you want, the less heat the better.  I have let the hair topper dry upside down before to give more volume.  Heat protectors are fine, just do not ever get near the base of the topper. We want to keep that part protected.   

If a clip ever breaks, please email georgiahairsolutions@gmail.com or call 678-925-2952 for a replacement at no cost. 

Amazon Links I use: